Shipping Policy
If your order has reached the destination country and you’re concerned it’s been lost, please first get in touch with your local postal service. They’re responsible for the final delivery, so they’ll have the best information for you.
If they deem your order lost or misdelivered, you can email our support team on the Contact page with screenshots of your correspondence with the postal service - we can then resend your order at no cost to you, or provide a refund if the item/s you ordered are out of stock
Unfortunately we’re not able to investigate parcels that were shipped more than 90 days ago, as tracking information is no longer available after this timeframe.
Return & Exchange Policy
If there’s a problem with any items in your order, please contact our support team via our on our Contact page, and include pictures of the incorrect item or fault. We allow a 1 month window from when your order was delivered for you to contact us with this information.
If an item is missing, incorrect, or unusable due to a fault, we'll send you a replacement or provide a refund if the item is out of stock. If an item has a cosmetic fault that doesn't impact its wearability or usability, we'll provide you with a partial store credit :)
Ultra Rare reserves all rights to qualify what constitutes faulty or defective products. If the product does not fit our standards of "faulty", you may return it for a refund at your own cost.